ANY QUESTIONS?

Pre Booking FAQ

What areas do you service?

We service most West, North, South and East Los Angeles cities (See our service MAP). Currently we have limited braiders in the Valley, contact us if your interested in getting serviced in the San Fernando Valley.

How quickly can I schedule a booking?

Bookings are scheduled outside of 24 hours. If you need a hair stylist within a 24 hour window, please give us a call at (850)-612-9228 or fill out the form on our contact page.

When do I pay for my appointment?

After you book an appointment with us, the full amount will be placed on hold the night prior to the appointment and you will only be charged at the completion of you’re booking.

Do you accept Cash?

We only accept credit or debit cards for all booking at this time. This allows us to ensure that bookings are confirmed and you will not be charged until after your appointment.

You are allowed to pay your tip in cash to the braider.

Can I request a braider?

Absolutely! To request a braider, please enter the braider’s name in the order notes and if the desired braider is available on the requested date, we can schedule the perfect time for you and your requested braider.

Given that we are an on-demand service, we cannot promise a certain hair stylist. However, we pride ourselves on our careful vetting process to guarantee satisfaction and consistency with every member of our BRAIDLY team.

Does BRAIDLY provide the hair?

At this moment we do not. It will be your responsibility to purchase your hair. After booking your appointment you will also receive an email with recommended brands and how many packs of hair you will need based on the style you have chosen.

Are your braiders experienced?

YUP! All our braiders are hand-picked and incredibly talented! Our braiders are required to have at least 5 years of professional experience.  Additionally, their work is critically reviewed in-house prior to us sending them out to you. Each qualified applicant is deeply background checked and goes through a character assessment before joining our team.

How long does it take?

All of our braiders are reasonably fast but we try not to rush the process. The typical time for a full head of braids can range from 4 to 9+ hours depending on the style and the customer’s hair thickness and length.

Is it safe?

Your safety and peace of mind are our top priority. Each braider who applies to join our beauty team is screened for criminal offenses, sexual offenses, national criminal checks and identify verification.

I'm Alergic to synthetic Hair?

If you are allergic to hair used for braiding. The best thing to do is to soak the hair in vinegar and water for 15-30 minutes to remove the alkaline base from the surface.

Can I use my own Products?

Yes! Our hair braider will have products and tools with them, but please let them know if you have any allergies or specific concerns or if you would like to use your own products.

Do you braid children's hair?

Currently we are only offering braids for 17 years of age and up.

What If I have Pets?

BRAIDLY loves your pets but some of our braiders may be allergic or scared. If you could please crate animals or place pets in a different room before we come. You can ask if its okay to have your pet out but its at the braiders discretion.

Post Booking FAQ

What happens after I book?

You will receive a confirmation email with instructions on how to prepare for your appointment (including recommended hair brands). Then your appointment will be assigned to one of the top braiders in that area.

You will also receive a text from us to confirm your appointment and to answer any questions you may have. Prior to the appointment,  your braider will contact you to answer any additional questions you may have.

On the date of your appointment you will receive a text message reminder and a call from the braider as there on their way.

How do I prepare for my appointment?

For braids, we require that you shampoo, condition and stretch or blow dry your hair prior to our arrival. This helps our braiders get right to making you look good, but most importantly, allows you to ensure that your hair is well nourished!

Shampoo and condition your hair like you normally would. Blow it out so it’s easy to comb through and easy to part.

Please do not: 1) blow it out bone straight, 2) flat iron it, or 3) put a ton of oil/grease in it because that would make your hair too slippery–especially if your hair is already thin.

What if I need to cancel my appointment?

If you cancel within 24 hours,  you will be charged $75 fee.

Appointment no-shows will be charged the full list price for the service booked.

Who's my braider?

Before one of our braiding professionals come to your home, you will receive a consultation call from your braiders to ensure your request and preferences are considered.

What if Im late?

Its important that we start all appointments on time. If you are running late, anything over 10 minutes will result in a $20 late charge. If more than 15 minutes late, you will be charged the full amount of the service. As a courtesy, we will reschedule you as well because we know things happen.

How do I reschedule a booking?

If you have any changes in your schedule and need to change your appointment date or time, Login to your account here to adjust your booking or contact us as soon as possible at: hello@braidly.com or visit our contact page.

Include your name, the time of the original appointment and the desired change. You must contact us 24 hours prior to your scheduled appointment in order to avoid our cancellation fee of $75.

Do you perform touch ups?

Yes we do!  After a few weeks of rocking your braids you may need and touch up and we are here to help! Simply select the touch up option on the booking page and your done.

I had a problem with my service, who do I contact?

We take your satisfaction seriously. If your appointment doesn’t live up to your expectations, we would love to hear your feedback. Please email hello@braidly.com or visit our contact page.

I forgot to prepare my hair!

If you have yet to prepare your hair prior to the appointment, we will reschedule your appointment if the hair stylist is unwilling to wait. If the stylist leaves, the total cost will be charged and we will reschedule you.

What if my braider is late?

Traveling through Los Angeles in a timely fashion is difficult but if our braider is late past our 30 minute grace period, you will receive $20 off instantly.

A braid Fell out?

Our stylists are some of the best braiders and they will instruct you if they feel that the desired style does not fit your hair texture and may fall out. If customers go against our stylists recommendations, there is an increase possibility of a braid coming out. This does affect your possibilities of us sending a braider to reinstall any fallen braids.

EXAMPLE: Have short hair and want twisted roots, be advised that there is an increased possibility of the twists falling out.

Hair FAQ?

How do I pick the right size?

If your unsure if the desired style you’re looking at is small, medium or large or somewhere in between, don’t worry, choose the closest match and we will take care of the rest. Or simply text us at (323) 736-1530 an image and we will let you know.

General Rule: Small braids can be compared to a pencil size braids

How long should I keep my braids in?

We advise that you keep your braids in for 4-6 weeks before getting a touch up. Leaving braids or twists in beyond the prescribed time can lead to your hair locking which can cause hair loss.

If I don’t see the style I want, can I request something else?

Our menu is based on most common braiding styles and is used as inspiration. Our hair braiders can customize any look you are looking to replicate.

You can include any recommendations via the notes in the order form or contact us ahead of time via our contact page.

What braiding hair should I get?

Recommended hair brands:

Senegalese Twists

Rasta Afri braiding hair, bobbi boss or X-pression braiding hair

100% Kanekalon fibers blend better with tightly coiled hair. If you have softer, wavy hair, Toyokalon may be a better option

Individuals

Rasta Afri braiding hair, Bobbi Boss, X-pression braiding hair, Black & Gold Hair,

Always ensure the hair is 100% Kanekalon

Kinky Twists

Rasta Afri (Malibu)

Marley Twists

Rasta Afri

Havana Twists

Rasta Afri

Do you charge extra for thick hair?

For individuals with thicker hair, we do charge an additional $25/hr

How long does my hair has to be?

It’s a good rule of thumb that your hair length is at least ¾ inches in order for our braiders to comfortably grip your hair.

Can I braid my hair if it's relaxed?

Yes, your relaxed hair can be braided, however it is advised that you wait at least couple of weeks after relaxing your hair before getting braided. This will prevent braids from from falling out due to lack of texture from your hair.

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